Returns and Exchanges

Returns and Exchanges

 

What happens if the items I received are not what I was looking for? Can I get a refund?

Absolutely! At 49 Design Express, we offer a 15-day refund policy to ensure your satisfaction. If you're not happy with your purchase, you can initiate a return by emailing us at hello@49designexpress.com. Our team will respond with instructions on where to mail back the merchandise.

Please note, for a full refund, the items must be returned in their original, new, and unworn condition. If the returned items do not meet these criteria, they may be subject to a restocking fee of up to 20% or, in some cases, the refund request may be denied. It's also important to note that shipping fees are non-refundable on returned or exchanged items. We aim to make your shopping experience with us as flexible and hassle-free as possible.

 

Can I get an exchange instead of a refund for an item in my order?

Yes, you can request an exchange at 49 Design Express, but it is subject to the availability of the item in stock. Once an item has been exchanged, please note that no further exchanges or refunds will be granted for that particular item. Additionally, shipping fees may apply for items that are exchanged. To proceed with an exchange or to inquire about the availability of a specific item, please reach out to us at hello@49designexpress.com. Our team is ready to assist you with your needs and ensure a smooth exchange process.

 

How long do refunds take to process?

At 49 Design Express, once we receive your returned item in new and unworn condition, we will promptly issue a refund. Please be aware that it can take up to 10 business days for the refund to be reflected on your credit card or banking information. Our aim is to process your refund as quickly as possible, but the exact timing can depend on your bank or credit card company's processing times. We appreciate your patience during this period and assure you that we are dedicated to resolving your refund efficiently.

  

ALL REFUNDS AND EXCHANGES ARE PERFORMED EXCLUSIVELY AT THE DISCRETION OF 49 DESIGN EXPRESS.