Ordering FAQ

When will my order by shipped using 49 Design Express?

 

At 49 Design Express, we prioritize prompt and efficient service. Our same-day order processing ensures that your order is on its way to you right away, providing you with the peace of mind that your items will be received quickly. Place your order on any weekday before 4 PM MST, and you'll receive a tracking number by email, allowing you to monitor your shipment's journey. For our Canadian customers, we drop off orders at Canada Post in Edmonton. In the U.S., orders are taken to a local USPS Post Office in Montana the next business day. This dedication to speed and reliability is an integral part of our commitment to ensuring your experience with 49 Design Express is both seamless and gratifying.

 

What the difference from ordering through 49 Design Express versus other our 49 Dzine websites or Storefront locations?

 

49 Design Express stands out as your go-to for speedy delivery of all your favorite items, setting itself apart from the made-to-order model of 49Dzine.com. We understand the urgency and excitement that comes with ordering 49Dzine products you love, and that's why we ensure they're on their way to you on the same day. Thanks to our partnership with a specialized fulfillment center in Edmonton, a wide array of popular 49Dzine items are readily available and swiftly dispatched. This strategic collaboration allows us to offer quicker shipping than the standard process at our Calgary and Edmonton storefronts, where items are picked and packed.

At 49 Design Express, we offer a unique selection of products, different from our stores, to cater to various needs. Whether it's a last-minute gift or essentials for an upcoming event, our express delivery service is designed to meet your time-sensitive requirements with ease and efficiency. Rest assured, for speedy delivery needs, 49 Design Express is your reliable and swift solution.

 

 

How long do I have to make changes to my order or update my mailing address?

Time is of the essence when it comes to updating your order with 49 Design Express! Due to the nature of our express ordering service, it's crucial that you contact us within 1 hour of placing your order for any changes or updates to your mailing address. Our dedicated fulfillment team quickly gets to work, picking and packing orders as they come in, to ensure your items are dispatched promptly. If you need to make any modifications, please email us immediately at hello@49designexpress.com. Remember, orders are processed on the same day on weekdays, so immediate communication is key to ensure your order is updated in time.

 

What happens if I need to make changes to my order but it has already shipped?

Once your order has been shipped from 49 Design Express, it's important to understand that it cannot be recalled or intercepted during its transfer to Canada Post or USPS. If you find yourself in a situation where changes are needed after shipment, please email us at hello@49designexpress.com with your concerns. However, we must inform you that an order is in transit, no refunds are given for orders with incorrect address information.

Please be aware that once an order has shipped, your order cannot be modified or cancelled. While we can't guarantee a solution in every case, our team is committed to working with you to explore potential remedies for the issue at hand. We appreciate your understanding in these situations.

 

How long does it take for an order to reach the Post Office in the US?

At 49 Design Express, we pride ourselves on efficiency. Our dedicated fulfillment team ensures that orders placed before 4 PM MST on weekdays are processed on the same day. Once processed, your parcel is promptly transferred to a delivery truck heading to the US border. The package then makes its way to a Montana border crossing.

From there, your order is delivered to a local USPS Post Office in Montana the next business day. This streamlined process is part of our commitment to getting your items to you as quickly as possible, ensuring a smooth and swift delivery experience for our US customers.

 

Do you offer 2-Day or Overnight Shipping service?

Yes, at 49 Design Express, we offer expedited shipping options like 2-Day or Overnight service for customers located in major Canadian cities. These services are typically facilitated through UPS or FedEx, known for their reliable and swift delivery. However, please be aware that these expedited shipping services usually incur a cost of more than $50 Canadian.

We handle requests for faster shipping on a case-by-case basis. If you're interested in this option, please ensure that payment is completed before 12 noon MST on weekdays. This timing is crucial for your parcel to be included in the day's dispatch for delivery. For more detailed information and to arrange for expedited shipping, please reach out to us at hello@49designexpress.com. Our team will assist you with the necessary arrangements to meet your urgent 2-Day or Overnight delivery needs.

 

It's important to note that US addresses do not qualify for 2-Day or Overnight shipping. This is due to the transit time required for items to cross into the US border and reach Montana port, which typically takes the next business day. We appreciate your understanding and are committed to providing the best shipping options within these logistical constraints.

 

What happens if the items I received are not what I was looking for? Can I get a refund?

Absolutely! At 49 Design Express, we offer a 15-day refund policy to ensure your satisfaction. If you're not happy with your purchase, you can initiate a return by emailing us at hello@49designexpress.com. Our team will respond with instructions on where to mail back the merchandise.

Please note, for a full refund, the items must be returned in their original, new, and unworn condition. If the returned items do not meet these criteria, they may be subject to a restocking fee of up to 20% or, in some cases, the refund request may be denied. We aim to make your shopping experience with us as flexible and hassle-free as possible.

 

Can I get an exchange instead of a refund for an item in my order?

Yes, you can request an exchange at 49 Design Express, but it is subject to the availability of the item in stock. Once an item has been exchanged, please note that no further exchanges or refunds will be granted for that particular item. Additionally, shipping fees may apply for items that are exchanged. To proceed with an exchange or to inquire about the availability of a specific item, please reach out to us at hello@49designexpress.com. Our team is ready to assist you with your needs and ensure a smooth exchange process.

 

 

Tax Exemption for Canadian Orders

Do you qualify for a Canadian tax exemption? Here's what you need to do:

  1. Place Your Order: First, go ahead and place your order as usual on our website.

  2. Send Exemption Information: After placing your order, if you believe you are eligible for a tax exemption, please email us at hello@49designexpress.com with your Indian Status or tax exemption details.

  3. Exemption Criteria: To qualify for a Canadian tax exemption, your shipping address must be physically located on an Indian Reservation. Please note that there are no exceptions to this rule.

  4. Required Documentation: You will need to send us a picture of both the front and back of your non-expired Indian Status Card or Band Empowered Entity Letter as proof of eligibility.

  5. Refund Process: Once we receive and verify your information, we will process the tax exemption in the form of a refund to you.

  6. US Orders: For orders with US addresses, no sales tax is collected at checkout.

Future Orders: Once your eligibility for tax exemption is confirmed, we'll adjust your customer profile for tax-free shopping on future orders, as long as your shipping address remains unchanged.

 

Tax Exemption Policy for Ontario Residents and Band Empowered Entities

Exemption Criteria:

  1. Eligibility for Ontario Residents: Residents of Ontario with a valid, non-expired Indian Status card or Band Empowered titles are eligible for a tax exemption.
  2. Applicability: The tax exemption applies to both On and Off Reserve shipping addresses in Ontario.
  3. Process:
    • Place Your Order: Simply place your order as usual on our website.
    • Send Exemption Information: If you believe you qualify for a tax exemption, email us at hello@49designexpress.com with your Indian Status or tax exemption details.
    • Required Documentation: A picture of the front and back of your non-expired Indian Status Card or Band Empower Entity Letter is needed for verification.
    • Refund Process: After we receive and confirm your documentation, the tax exemption will be processed as a refund to you.

We strive to make the tax exemption process as smooth and straightforward as possible for our eligible customers. If you have any questions or need assistance, feel free to reach out to us at hello@49designexpress.com

 

Do you ship to Quebec?

Yes, 49 Design Express ships to Quebec with specific considerations. Here's what you need to know:

  1. Eligible Addresses: We can ship to deliverable addresses located on Indian reservations in Quebec.

  2. Treaty Rights to Commerce: Our ability to ship to Quebec is based on exercising our Treaty rights to Commerce, particularly with residents on Indian reservations.

  3. How to Order: To initiate an order for delivery in Quebec, please email us at hello@49designexpress.com with the items you wish to purchase.

  4. Documentation and Process: After receiving your email, we will provide you with the necessary documentation and instructions to prepare your shipment.

  5. Criteria for Shipping: This shipping offer is currently exclusive to deliverable Quebec mailing addresses located on Indian Reservations. 

  6. Restrictions Due to Bill 96: Please note, due to Quebec Bill 96, addresses located off the reservation in Quebec do not qualify for our shipping services.
  7. Processing Times: Orders destined for Quebec may require additional processing time to ensure compliance with the criteria.

We are dedicated to ensuring that our customers in Quebec, particularly those on Indian reservations, can access our products. If you have any questions or need further assistance, please don't hesitate to contact us.

 

Do you ship internationally to other countries outside of the US and Canada?

Yes, 49 Design Express is pleased to offer international shipping to Australia, New Zealand and Mexico! Here’s how you can proceed:

  1. Add to Cart: Simply add your desired items to your shopping cart.

  2. Complete Checkout: Go through the checkout process. Our system will automatically calculate the shipping costs to your country.

  3. Processing Time: Please be aware that orders shipping to addresses outside of Canada and the United States may require additional processing time. This is because we need to prepare proforma invoices for international shipments.

  4. Shipping Transit Times: While our team is experienced in international logistics, please note that transit times can vary for different countries.

  5. Communication: If there are any queries or specific requirements regarding your destination address, we will proactively reach out to you via email for clarification.

Rest assured, we are committed to ensuring your order reaches you, no matter where you are located. Our goal is to provide a seamless and efficient international shipping experience for all our customers.

 

How long do refunds take to process?

At 49 Design Express, once we receive your returned item in new and unworn condition, we will promptly issue a refund. Please be aware that it can take up to 10 business days for the refund to be reflected on your credit card or banking information. Our aim is to process your refund as quickly as possible, but the exact timing can depend on your bank or credit card company's processing times. We appreciate your patience during this period and assure you that we are dedicated to resolving your refund efficiently.

 

Why Might My Shipment Be Delayed?

Delays in shipping items on the same day can occur due to several reasons:

  1. Incorrect or Non-Deliverable Address: Shipments can be delayed if the address provided is incorrect or not recognized by Canada Post or USPS.

  2. US Orders Over $800 USD: For US customers, orders exceeding $800 USD will be split into multiple shipments in accordance with our cross-border delivery agreement, which limits merchandise value to $800 USD per day for each US customer.

  3. Payment Verification: Periodically, we conduct payment verifications for security reasons, which may briefly delay the shipment.

  4. Remote Addresses: If your address is in a remote location (e.g., only accessible by air), we may need to discuss your order further due to potentially high shipping costs.

  5. Mismatched Credit Card and Billing Information: A delay may occur if the name on the credit card does not match the billing address information.

  6. Changes to Orders: Requesting changes to your order before shipment can delay the process of shipping it out on the same day.

  7. PayPal E-Check Payments: Shipments paid for with PayPal E-check will not be shipped until we have received the funds from PayPal. This may add additional time before your order can be dispatched.

  8. US Border Services Inspection: For US orders, there are occasional random package inspections by US Border Services. While rare, these checks can add 1-2 additional business days to the shipping time as the package is held for inspection before being released to the United States Postal Service. This delay is beyond our control, and we appreciate your understanding.

 

We strive to ensure a smooth and prompt delivery, and understanding these potential delays can help manage your expectations effectively.

 

International Transaction Fees

When shopping with us, customers outside of Canada should be aware of potential International Transaction Fees. Here's what you need to know:

  • What are International Transaction Fees? International Transaction Fees are charges that some banks or financial institutions impose when you make a purchase using a major credit card (such as Visa or MasterCard) or debit card from outside of Canada. These fees are used to process your payment.

  • Why are these fees applied? As we are a Canadian merchant, purchases made with a credit or debit card from the United States or other foreign countries we ship to may be considered international transactions. This can result in additional fees.

  • Who charges these fees? These fees are initiated by your local financial institution, not by our store. As such, we do not have any control over these charges and they may vary depending on your bank's policies.

  • How can you avoid these fees? To help our customers avoid these International Transaction Fees, we offer PayPal as an alternative payment option. PayPal operates under different payment criteria, which often exempts users from these types of fees when using their system for transactions.

Remember, it's always a good idea to check with your bank or credit card provider to understand any potential fees associated with international transactions, especially considering that we are a Canadian merchant.

Please be aware that in the event an International Transaction Fee is charged by your card company, we are unable to offer a refund or credit for these fees. These charges are determined and applied by your card company or bank, and are beyond our control

 

Cancellations by 49 Design Express

At 49 Design Express, we reserve the right to cancel any order due to technical errors or glitches. It's important to understand that an order is not officially accepted until it has been shipped. While we strive to fulfill every order, there may be instances where an order cannot be completed, and in such cases, we may need to cancel the order.

We want to emphasize that all refunds and exchanges are subject to the sole discretion of 49 Design Express. Our aim is to maintain fairness and integrity in our operations, and we appreciate your understanding that certain circumstances may necessitate these actions.

We value your business and are committed to ensuring a positive experience with our company, even in instances where cancellations are unavoidable.

 

ALL REFUNDS AND EXCHANGES ARE PERFORMED EXCLUSIVELY AT THE DISCRETION OF 49 DESIGN EXPRESS.